AccountSPONSEA HELP CENTER
How can we
help you?
Answers about membership, verification, profiles, sponsorship, payment and contracts in one place.Browse questions ↓Membership and sign-in
Who can join Sponsea?+
Sports clubs, athletes, brands and companies can create a Sponsea account. All account types use the same sign-in page.
What if I selected the wrong account type?+
Update your account information in profile settings or contact support to request a change of account type.
How do I access my account if I forgot my password?+
Use Forgot Password on the sign-in page. If the email does not arrive, check spam and contact support.
Profiles and verification
How is a club or company account verified?+
Upload at least one available official document in your profile's verification area and submit it for review. Bank details are not required for the initial application.
Which document does an athlete need?+
Upload a valid athlete licence as a PDF, JPG or PNG.
Why were my documents rejected?+
A document may be unreadable, expired or inconsistent with your account. Check the explanation and upload a clearer, current document.
Which information appears on my profile?+
Profile settings let you manage the visibility of updates, packages, support received, agreements and contact details separately.
Clubs and athletes
How does an athlete appear on a club profile?+
Select your club during registration. Once the licence and club relationship are verified, the athlete appears in the club's Athletes section.
How can athletes add social accounts?+
Edit your profile to add Instagram, TikTok, LinkedIn and X links. Visitors can use the corresponding controls to open them.
What if my club is not listed?+
Continue as an independent athlete if your club has not registered; you can request a club connection later.
Sponsor Packs and payments
What is a Sponsor Pack?+
It is a sponsorship opportunity presenting the club's advertising rights, visibility, deliverables and price in one package.
How is the General Support amount chosen?+
Enter an amount of at least TRY 1,000 or use the TRY 5,000, 10,000, 25,000 or 50,000 quick choices.
Which payment methods are available?+
Bank transfer to the club is currently available. Card payments will be announced on the payment screen if activated.
What should I do after a transfer?+
Check the club's bank details in the contract's payment area, use the payment reference and upload your receipt.
Contracts and transaction tracking
How is a sponsorship contract prepared?+
A summary uses the selected Sponsor Pack and party details. If special clauses are needed, use the custom contract request process.
Can a contract be revised?+
Yes. Revisions are kept as v1, v2, v3 and so on; previous versions and the change history remain available.
What happens if payment or delivery is delayed?+
The system creates reminders and alerts for payment, logo delivery, posts and contract end dates.
Who can help if my issue is not resolved?+
Use the support chat in the lower-right corner. If the assistant cannot resolve the issue, your request is recorded for an email response.
Let's solve it together
Our support team can help throughout your journey, from registration to completing an agreement.